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Introduction to your Hub account

Your Webfactory Hub brings your products and account tools together in one place.

Select your profile picture in the top-right corner of the Hub to open the account menu. Depending on your access, you will see:

  • Your profile
  • Manage team
  • Hub settings
  • Account & billing
  • Earn rewards

This article introduces each area and helps you find the right guide.

Your profile

Your profile is where you manage your own details and preferences. Depending on your access, you can update your profile image and contact information, manage your login and security settings, and choose your notification, localisation and email preferences.

You can also review your administrator status, Hub permissions and product permissions. Read How to review your Hub and product permissions in your profile. The related articles below include guides to changing your profile picture, password and email preferences.

Manage team

Manage team is where administrators and authorised team managers manage the people who use the Hub. You can add team members, manage their details and groups, and control their access.

A product seat allows someone to use a product; permissions control what they can do. Group membership and permissions do not allocate a product seat automatically.

Start with How to add a new team member in the Hub. For access settings, read What is the difference between Hub permissions and product permissions? and What is the difference between permissions and seat allocations?.

You need administrator access or the Manage team members and groups permission to manage your team. Only administrators can grant or remove administrator access.

Hub settings

Hub settings contains options that apply across your organisation. These include the account's Basic or Advanced permissions mode, the option to require Two factor security for all team members.

Changes here can affect the whole team. You need administrator access or the Manage hub settings permission to manage these options. Use How to find and manage Hub settings in the related articles below for the full instructions.

Account & billing

Account & billing is where you manage your account details and payment arrangements. You can review invoices, payments and statements, update your payment method, and manage recurring billing. Use How to find, review and manage your products to get started with Product management. For subscription options, read How to review and manage a product subscription.

You need administrator access or the Manage account, billing and upgrading permission to use these account management tools. The related guides below explain how to update your account details, view invoices and payments, update your payment method and change your billing day.

Earn rewards

Earn rewards takes you to the rewards available for your account. These can include referral rewards, loyalty discounts and opportunities to earn account credits. Check the rewards area for the current options and eligibility conditions.

Rewards are available to administrators and team members with the Manage account, billing and upgrading permission. See How to earn rewards in the related articles below.

If an option is missing

The menu options and controls available to you depend on your access. If you cannot see an area you need, ask an administrator or authorised team manager to review your permissions. Hub permissions and permissions inside individual products are managed separately.

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