Categories

How to review product access requests in the Hub

In this article, we'll guide you through approving or declining a team member's request for product access in the Hub.

You need access to manage your team's requests. Administrators and authorised access managers can review requests, including those sent to another approver.

When a team member sends you a request, you receive a Hub notification and an email. Open the Hub notification to go directly to the request, or follow the steps below to find it through Manage team.

For more information about product access, read What is the difference between permissions and seat allocations?.

Step 1

From the Hub, select your profile picture in the top-right corner.

Step 2

Select Manage team, then Access requests.

Step 3

On the Permission requests page, find the pending request and select Review.

Step 4

On the Access request page, check the product and the access requested. Review Requested by, Sent to, Reason and Requested.

Step 5

If needed, enter an explanation under Decision note (optional).

Step 6

Select Approve request to grant the access shown, or Decline request to decline it. Follow any confirmation shown.

Step 7

Check that the status has changed to Approved or Declined. The request will also show a Decided date.

Step 8

The team member will receive a Hub notification with your decision.

Check the team member, product and requested access before approving. Approval grants only the access shown on the request; it does not automatically grant every product permission or administrator access.

You cannot approve or decline your own request.

To check a completed request, return to Access requests and select View beside it.

To give access without a request, follow How to allocate product seats through a team member's profile. To change what someone can do inside a product, use How to manage product permissions for a team member.

Related articles