Introduction to the Knowledge Base
In this article, we'll provide a brief overview of the Knowledge Base.
The Knowledge Base is system where you can add articles designed to help yours users find answers to their questions and resolve issues.
It can include a wide range of resources, such as step-by-step instructions, FAQs, How-to guides, troubleshooting articles, and training materials.
The Knowledge Base reduces the need for direct customer support and enables users to find solutions, learn about features, products or services.
Related articles
- How to add contact details to your knowledge base
- How to change your knowledge base's appearance
- How to personalise your knowledge base's URL
- How to rename your knowledge base
- How to set up a custom domain name for your knowledge base
- Introduction to content types for your knowledge base articles
- Introduction to the Knowledge Base settings
- What is an article
- What is an article's stage