Introduction to the Knowledge Base
In this article, we'll provide a brief overview of the Knowledge Base.
The Knowledge Base is a system where you can add articles designed to help your users find answers to their questions and resolve issues.
It can include a wide range of resources, such as step-by-step instructions, FAQs, How-to guides, troubleshooting articles, and training materials.
The Knowledge Base reduces the need for direct customer support and enables users to find solutions, learn about features, products or services.
Related articles
- How to add contact details to your knowledge base
- How to change your knowledge base's appearance
- How to personalise your knowledge base's URL
- How to rename your knowledge base
- How to set up a custom domain name for your knowledge base
- Introduction to content types for your knowledge base articles
- Introduction to the Knowledge Base settings
- What is an article
- What is an article's stage