What is an article?
In this article, we'll provide a brief overview of articles in the Knowledge Base.
Articles are resources created to provide your users or customers with information about a product, service, or system.
These articles can help your users and customers to find answers to their questions or resolve issues independently.
Articles can take many forms, for example:
- Informative content.
- Step-by-step instructions.
- FAQs.
- How-to guides.
- Training material.
- Troubleshooting articles.
- Training support, etc.
Related articles
- How to add an article to your knowledge base
- How to add content to articles in your knowledge base
- How to add images to articles in your knowledge base
- How to embed videos in your knowledge base articles
- How to link articles together in your knowledge base
- How to view all articles in a category in your knowledge base
- Introduction to content types for your knowledge base articles
- Introduction to the Knowledge Base
- What is an article's stage?