Categories

How to reassign a category or subcategory to an article in your knowledge base

In this article, we’ll guide you through the steps of updating the category or subcategory assigned to an article in your knowledge base.

Note: you'll only be able to reassign a category if the category has already been created. Check out our article on how to add categories.

Step 1

Click on the ‘Content’ tab.

Step 2

Find the article you’d like to reassign, either by using the search bar or by browsing through the categories or subcategories manually. You can then either:

  • Click the icon next to the article and select ‘Change category’.
  • Click directly on the article to open it, you’ll find the ‘Category’ section just below the article title.
Step 3

Select the new category or subcategory you’d like the article to be assigned to.

Step 4

Finally, click the ‘Update category’ button.

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