How to link 'External links' to your Knowledge base content
In this article, we'll guide you through the steps of adding external links to your knowledge base content.
Click on the 'Content' tab.
Find the article you wish to link external links to.
Click on the relevant 'Text content' box within the 'Article'.
Locate where you would like to insert the link. Highlight the text you want to link, then click the link icon , or simply click the icon without highlighting text.
Under 'Link type', select 'External link'.
Type or copy/paste the external link URL. Note: If you insert a link without first highlighting any text, it may sometimes be added in the following format: [https://externallink.co.uk=https://externallink.co.uk], If this happens, simply replace the first URL with the text you want to display. For example: [Your Text=https://externallink.co.uk]
Click the 'Update link' button to apply the changes.
Click on the 'Content' tab
Find the article you wish to link 'External links' to.
Click on the relevant 'Text content' box within the 'Article'.
Locate where you want to place the link.
Use [Text=https://externallink.co.uk] to create a link.
Click on the 'Update' button to save your content.
To display links as buttons or have them open in a new page, please refer to our support article on Formatting your text, or use the available options in the text editor when inserting your link.