How recurring payments work
In this article, we'll explain how recurring payments work, where to view them and what to do if a payment fails.
What is a recurring payment?
A recurring payment is collected automatically at regular intervals for an ongoing Webfactory service. Payments are normally taken by Direct Debit or from the debit or credit card saved to your account.
Your invoice will show the amount due and the payment date. Make sure the account or card used for payment has enough available funds before the collection date.
How to view your recurring payments
- Click your profile image and select 'Account & billing'.
- Select 'Invoices and payments'.
- Review your billing history, current payment method and the invoices and payments shown on your account.
How to change your payment method
Follow the steps in our guide to updating your payment method.
If a recurring payment fails
Check that your payment details are current and that sufficient funds are available. Update your payment method if necessary. If you still need help, contact Webfactory support team.