In this article, we'll guide you through the steps of configuring your externally hosted domain.

You can obtain your DNS records in either of these ways:

• Log in to the Webfactory Hub: open the 'Domain, Email and Hosting' product for the domain you want to set up, then select 'Domain'.

• Contact us: we'll email you the DNS records that need to be configured for your externally hosted domain.
  • If the name/host field must be left blank, the instructions will indicate whether it should be blank or use @. Please note that some hosts do not allow the name field to be left blank.
  • The MX record will also specify the priority value that should be set.

Once you have your DNS records, you will need to update your domain. You can usually do this yourself using your domain host's control panel, or you can send the records to its support team and ask them to make the changes for you.

Ensure accuracy, as any mistakes might affect how your services work. You can verify updates in the Hub after making the changes by returning to the domain settings section where you will see green (full match) or yellow (partial match) next to each record. If you see a red , this means the change has been done incorrectly or is still updating.

Allow 24–48 hours for updates: changes in DNS settings may take some time. During the first 24–48 hours, status symbols may fluctuate between correct and incorrect. This is normal. If, after 48 hours, the status symbols still show as incorrect, double-check the DNS record updates you made. If everything seems correct, contact our support team for assistance.