In this guide we'll guide you through the process of transferring your domain ending .uk to us.

This guide only applies to domains ending in .uk (such as .co.uk, .org.uk, .uk, etc.).

• Contact us for preparation
  
  • Reach out to our support team to start the transfer process. We need to prepare our system to receive your domain. You can contact us through various channels: on 02920 090 190 by phone, email us at hello@webfactory.co.uk or live chat us.
• Contact your current domain provider
  
  • Next, get in touch with your current domain provider. Request them to change the IPS tag of your domain to "NAMESCO". This step is crucial to enable the domain transfer to our systems.
• Wait for the transfer to complete
  
  • Please be aware that the transfer process can take a few days to complete. During this time, your website and email services linked to the domain might face some downtime.

Possible downtime
If your current website or email services are linked with the domain you are transferring, this could result in service downtime. If this is a concern, we recommend contacting our support team to discuss potential impacts and mitigation strategies.

Fees
If the domain you're transferring is the primary domain for your website, rest assured there will be no additional fees. However, if this is a secondary domain, there's typically an ongoing fee to cover the domain costs.

Remember, we are here to help you throughout this process. Don't hesitate to reach out to our support team if you have any questions or concerns.