If you want to end the service but keep a domain held through it, arrange for that domain to move to a separate package first.

Which package do I need?

• Basic domain hosting without email: for keeping a domain without adding email accounts.
• A full Domain & Email package with Webfactory: for using email addresses with the domain.

Our customer support team can explain the available package details and charges and help arrange the move. Domains on a paid package are billed and managed separately from Domain Guard.

Which domains can I keep?

Ask our customer support team to confirm which domains have been registered and arrange separate packages for those you want to keep. A registered domain may still show Setting up while forwarding or HTTPS is being prepared.

A domain still marked Monitoring has not been registered for you and cannot be moved as a held domain.

Domains marked Managed separately or Already yours — managed separately are already on their own package rather than included in Domain Guard.

What should I check before ending the service?

• Identify every held domain you want to keep.
• Arrange the separate package before ending Domain Guard.
• Review the package charges and ongoing renewal arrangements with our customer support team.
• Check your Domain Guard minimum-term end date in Your package on the Overview and discuss the arrangements for ending your subscription with support.

Included domains cannot be cancelled individually within Domain Guard.