How to change a product's recurring payment cycle
This guide explains how to change an individual product's payment frequency from monthly to annual, or from annual to monthly.
Changing your product frequency changes how often the product is billed. After switching, the product follows your account's billing date for its new payment frequency.
In your Hub, go to Account & billing, then open the product’s subscription throughManage products or Invoices and payments.
If you want to change the day your monthly payments are billed or the date your annual payments are billed, use the Billing day button in Account & billing.
Follow our guide to changing your account billing day. These dates are shared by all products using the same payment frequency.
How to change a product's payment frequency
Sign in to the Hub and open Account & billing.
Open Manage products, find the product you want to change, then click View subscription.
In Recurring charges, click Change cycle.
Choose Monthly or Annual payments.
Review the calculated costs, any pro-rata invoices and the date the change is scheduled to apply.
Confirm the change if you are happy with the details. The product’s payment cycle will switch automatically on the scheduled date.
Sign in to the Hub and open Account & billing.
Open Invoices and payments, find the product you want to change, then click View subscription.
In Recurring charges, click Change cycle.
Choose Monthly or Annual payments.
Review the calculated costs, any pro-rata invoices and the date the change is scheduled to apply.
Confirm the change if you are happy with the details. The product’s payment cycle will switch automatically on the scheduled date.
Why might there be a pro-rata invoice?
A pro-rata invoice covers part of a billing period rather than a full month or year. When you switch payment cycle, the system calculates the costs and any pro-rata invoices needed to align the charges with the new schedule. You will see the calculation before confirming.
When will the change happen?
The switch is scheduled to apply automatically on the date shown. Check that date when reviewing the change. You can cancel the scheduled switch before it takes effect. If you need help finding the cancellation option, contact our support team before the scheduled date.
Changing your account's billing dates
You can have monthly and annual products on the same account. Monthly products share one billing day each month, and annual products share one billing date each year. To change these shared dates, follow the steps in How to change your account billing day.
If you need help changing a product’s payment cycle or understanding the calculation, contact our support team.