We're sorry you're looking to cancel your services with us. If you are experiencing any issues, please get in touch as we would love the opportunity to resolve those for you.

This guide explains how to cancel your Webfactory services or close your account.

Option 1: Cancelling by phone or email

You can cancel your services by phone or email.

• Call us on 02920 090 190
• Email us at hello@webfactory.co.uk.

If you request cancellation by email, we’ll usually reply to confirm your request. This is to make sure you’re aware of what closing your account means – such as loss of data and the steps to restore your services later, if needed.

We’ll only proceed with closure after you’ve confirmed this final step.

Important: Make sure you notify us before your next invoice is generated. Once issued, invoices are due regardless of cancellation.

Option 2: Cancel through the Hub

Many of our services can be cancelled directly through the Hub. You’ll need to be an administrator or have billing permissions to do this.

To cancel a product:

1. From your Hub, click on your profile picture in the top-right corner.
2. Select Account and billing from the dropdown menu.
3. Scroll down to the Product management section.
4. Locate the product you wish to cancel and click Close product.
5. Read the confirmation message carefully before continuing.
6. (Optional) Let us know why you’re leaving – your feedback really helps.

Domains
If you’re closing a website product, any associated domains are not cancelled automatically. You’ll need to close each domain separately once the website is cancelled.

Subscription services
If your service has a minimum contract term, it cannot be cancelled until the term is complete.