How to activate, deactivate and manage vouchers
In this article, we'll guide you through the steps of enabling, disabling and managing existing vouchers in your Webshop.
To create a new voucher, see how to create a voucher.
In the website editor, go to the Webshop tab.
Select Vouchers.
Find the voucher you want to manage in the voucher list.
Tick or untick the box beside the voucher to activate or deactivate it. Ticking the box enables vouchers to be used by customers. Unticking the box prevents the voucher from being applied.
Customising voucher messages
You can customise the voucher messages shown to customers in their basket, using wording that is clearer or better matches the tone of your website.
These settings are in Term Manager, under Webshop basket totals section:
- Voucher expired message: shown when a voucher has no remaining uses.
- Voucher not found message: shown when a voucher code is not recognised.
- Voucher minimum basket value message: explains the minimum spend needed to use the voucher.
- Voucher already used message: shown when the voucher has already been used with the customer's email address.
- Voucher removed message: shown when a voucher is removed because the basket no longer meets its minimum value.
Keep {{minimum_value}} in the minimum basket value message to show the required amount automatically, including the website's currency symbol. For example: Your basket must be over {{minimum_value}} to use this voucher.
Each of these five messages can contain up to 500 characters. Changing the wording does not change the voucher's rules or discount.
To change these messages, follow how to access and use the Term Manager.
Vouchers cannot be edited or deleted after they have been created. Changing or removing a voucher after it has been applied to a submitted order could create discrepancies in the order summary. If you no longer want customers to use a voucher, deactivate it instead.