How to change your customers' orders status
In this article, we'll guide you through the steps of changing your customers' orders status.
Step 1
In the website editor, select the 'Webshop' tab.
Step 2
Click on 'Orders' to access the list of all your orders.
Step 3
Find the order which status you wish to amend and click on the 3 dots.
Step 4
A list of options will appear, select the one you'd like to apply to the order.
- Move to new orders: freshly placed orders awaiting processing.
- Move to awaiting stock: order on hold due to out-of-stock items.
- Move to preparing: order being readied for dispatch.
- Generate dispatch note: create document outlining order contents.
- Dispatched - Send Customer Email: order shipped, customer notified.
- Dispatched - No Customer Email: order shipped, no customer notification.
- Move to cancelled: order terminated.
- Remove oder: delete the order from the system.
Please note that to issue refunds you will need to do this directly with your payment provider.
- You can find an overview of all the orders statuses at the beginning of the 'Orders' page.
- If you want to change the status of more than one order, you can select orders by ticking the box related to them and select a bulk action.