How to change your customers' orders status
This article covers actions which require the 'Webshop' feature.
In this article we'll guide you through the process of changing your customers' orders status.
- In the website editor, select the 'Webshop' tab.
- Click on 'Orders' to access the list of all your orders.
- Find the order which status you wish to amend and click on the 3 dots.
- A list of options will appear, select the one you'd like to apply to the order.
- Move to new orders: Freshly placed orders awaiting processing.
- Move to awaiting stock: Order on hold due to out-of-stock items.
- Move to preparing: Order being readied for dispatch.
- Generate dispatch note: Create document outlining order contents.
- Dispatched - Send Customer Email: Order shipped, customer notified.
- Dispatched - No Customer Email: Order shipped, no customer notification.
- Move to cancelled: Order terminated.
- Remove oder: delete the order from the system.
Please note that to issue refunds you will need to do this directly with your payment provider.
- You can find an overview of all the orders statuses at the beginning of the 'Orders' page.
- If you want to change the status of more than one order, you can select orders by ticking the box related to them and select a bulk action.