What is the WhatsApp button upgrade

What is a WhatsApp button?

A WhatsApp button gives visitors a quick and convenient way to contact your business through WhatsApp. When they select the button on your website, WhatsApp opens and they can start a conversation with you.

You can also choose your preferred button design and decide where it appears on your website.

What is the WhatsApp button upgrade | Webfactory Support | Webfactory
What is the WhatsApp button upgrade | Webfactory Support | Webfactory

Why choose to add a WhatsApp button?

  • Make it easier for visitors to start a conversation with you.
  • Provide a familiar contact option on desktop and mobile.
  • Display a ready-made opening message when a conversation begins.
  • Create a smoother and more professional customer experience.

What happens when I upgrade?

  • Choose from three predefined button designs.
  • Select where the button appears on your website.
  • Add the WhatsApp telephone number you want customers to contact.
  • Create an opening message that will appear when a visitor starts a conversation. To learn more about customising your WhatsApp button, read our support article on how to set up a WhatsApp button.

How to add WhatsApp button upgrade

Step 1

In the website editor, go to the ‘Upgrades’ section.

Step 2

Select ‘WhatsApp button’.

Step 3

Review the terms and conditions, then click ‘Add now’.

Step 4

A confirmation pop-up will appear.

Step 5

We’ll send you an email once your request has been processed.

Step 6

Please ensure the telephone number you enter is registered with WhatsApp and includes the correct international country code.