How to change your username

In this article, we'll guide you through changing a Hub username.

A username is the unique name used to sign in to the Hub. You can change your own username. A team member with administrator access or the 'Manage team members and groups' permission can also change it for you.

Step 1

Click your profile image and select 'Your profile'.

Step 2

Open 'Username & password'.

Step 3

Enter the new username in the 'New username' field.

Step 4

Click 'Update username'.

These steps are available to administrators and team members with the required management permission.

Step 1

Click your profile image and select 'Manage team'.

Step 2

Select 'Team members'.

Step 3

Find the team member, open the three-dot menu and select 'Edit team member'.

Step 4

Open 'Username & password'.

Step 5

Enter the new username in the 'New username' field.

Step 6

Click 'Update username'.

  • The username must be at least 4 characters long.
  • Only letters and numbers are allowed (no spaces or special characters).
  • Usernames are case-insensitive: if your username includes capital letters, you can still log in using lowercase instead.