How to update your email account password
In this article, we'll guide you through updating an email account password. Your email account password is separate from your Webfactory Hub password.
Use the method that applies to you:
- Use the Webfactory Hub if you have administrator access or the required permission to manage email passwords.
- Use Webmail if this is your own email account and you know its current password.
If you have forgotten the email account password and cannot change it through the Hub, ask an account administrator to reset it for you.
Changing or resetting an email password through the Hub
Please note that only administrators or team members with the appropriate permissions can change or reset an email password through the Hub.
In the Webfactory Hub, select 'Domain, Email and Hosting'.
Select 'Email accounts' to see the accounts associated with your domain.
Find the email account and click on ' Settings' then 'Change password'.
If this option is not available, ask an account administrator or a team member with the required permission to make the change.
Enter the new password and click 'Change password'.
Changing your current password via Webmail
Go to https://webmail.webfactory.co.uk.
Sign in to your email account using its current password.
Open Settings using the icon.
Select 'Password' and enter a new password.
Click 'Save' to confirm the change.
If you still have difficulty changing the password, contact our support team by live chat or phone.
Create a strong password that is at least eight characters long and combines uppercase and lowercase letters, numbers and special characters. Avoid reusing the same password for accounts with other companies, because a breach at one company could compromise your other accounts.