How to customise your checkout process on your webshop

In this article, we'll guide you through the process of customising the checkout process on your webshop.

  1. In the website editor, go to the 'Webshop' tab.
  2. Select 'Checkout'.
  3. You have now access to different options related to your webshop checkout process.
    • Order notifications
      • Enable order notifications emails: enables you to get a notification for every new order on your webshop.
      • Notification email address(es): choose which address(es) you'd like the notifications to be sent to.
    • Messages
      • Basket message: add a message at the top of your checkout page. E.g. remind customers to use their vouchers.
      • Enable basket notes box: add a text box to be filled in by your customers allowing to add notes. E.g. letting you know where to deliver the order if they're not on the premises.
      • Text to show before the notes box: you can give examples of what type of information your customers can add in the note box.
      • Delivery options message: add text which will appear above your delivery options. Can be helpful if you need to direct people to specific options for special orders.
      • Payment options message: add text that will appear above your payment methods.
      • Checkout complete message: add a message to be displayed to your customers when their checkout is completed.
      • Checkout complete HTML: add snippet of HTML code. E.g. Conversion tracking code.
    • Terms and conditions: select your 'Terms and conditions' page to make a required tick box appear above your checkout button, meaning the customers will be unable to proceed without accepting your terms and conditions.
  4. When you're satisfied with your choices, click on 'Update settings' to save your changes.